Privacy Policy

Last updated 26 September 2026

Loha Modern Indian (“Loha”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through our website and restaurant, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

• Table bookings. Your name, phone number, email address, date, time, party size and any notes you add, such as allergies, dietary needs or a special occasion.
• Takeaway orders. Your name, contact details and order.
• Enquiries and events. Whatever you send us through our contact form, by email or by phone.
• Email updates. Your email address, only if you sign up.
• Website usage. Information your browser sends when you visit our site, such as pages viewed, device and browser type, approximate location and referring website, collected through cookies and similar technologies (see below).

How we use it

• To take, confirm and manage your booking or order, and to contact you about it.
• To pass allergy and dietary information to our kitchen so we can look after you.
• To reply to your enquiries and plan events.
• To send you news and offers, if you have asked us to. Every email has an unsubscribe link.
• To understand how our website is used, improve it, and measure and show our advertising.

Bookings and online ordering

Table bookings and takeaway orders are handled by our point-of-sale and booking provider, POSApt. When you book or order, the details you enter are collected by POSApt on our behalf and are also subject to POSApt’s own privacy policy. Payments are processed by their payment provider; we do not see or store your full card details.

Cookies, analytics and the Meta Pixel

Our website uses cookies and similar technologies. This includes the Meta Pixel, a tool provided by Meta Platforms (the company behind Facebook and Instagram). The Meta Pixel lets us see how visitors who come from our Facebook and Instagram ads use our site (for example, visiting our menu or booking page), measure how well our advertising works, and show relevant ads to people who have visited our site.

Meta may use this information, together with information it already holds about you, in line with its own Data Policy. Meta may process this information outside Australia.

You can control this at any time:

• Change your ad preferences in your Facebook or Instagram settings, under Ad preferences.
• Opt out of interest-based advertising through the Australian Digital Advertising Alliance.
• Block or delete cookies in your browser settings. Our website will still work.

Who we share it with

We share personal information only with service providers who help us run the restaurant and website: our booking and point-of-sale provider (POSApt), website hosting, email delivery, and Meta as described above. Some of these providers may store information outside Australia. We do not sell your personal information.

Keeping it safe, and for how long

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only for as long as we need it for the purposes above or as required by law, and then delete or de-identify it.

Access, correction and complaints

You can ask to see, correct or delete the personal information we hold about you, or unsubscribe from our emails, at any time. Email contact@loha.au, call +61 2 6170 2997, or write to us at 24/64 Kelleway Avenue, Nicholls ACT 2913.

If you have a concern about how we have handled your information, please contact us first and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page. See also our booking terms.